Tracking your support requests

You can use the help center to track your support requests.

If you belong to multiple organizations you can also change the organization for a support request when you view it in the help center. 

To track your support requests

1. In order to track your requests, you must first sign in to Zendesk. 

2. Click your profile icon on the upper-right side of any help center page and then click My Activities

   Note: All of your email addresses must be verified in order to display the Requests page. If you have an unverified email address, you'll be prompted to verify it before you can continue.

   By default, the page displays all requests that you have submitted.

3. To filter your requests by status, select a request status from the Status menu. See What are the customer portal ticket statuses? to understand the statuses that appear.
4. To search your requests, enter a search term in the Search Requests box. You can optionally use ticket property keywords in your search.

5. To see details about a request, click the request title.

   If you belong to multiple organizations, you can change the organization for a support request when you view details for that request.